Shipping policy

Shipping Policy

All Wicked Muse Threads products are made to order. Please allow time for your order to be produced before it ships.

Shipping rates

Shipping charges are calculated and displayed at checkout. Customers are responsible for shipping costs unless otherwise stated during a promotion.

Processing & delivery

Because our products are made to order, processing time is separate from shipping time. Once your order has been produced and shipped, delivery time will depend on the destination and shipping service.

Delivery estimates shown at checkout are estimates and are not guaranteed. Delays caused by carriers, weather, holidays, or other circumstances outside our control may occasionally occur.

Tracking

When tracking information is available, it will be sent to the email address provided with your order once your package ships.

Incorrect shipping addresses

Please double-check your shipping address before placing your order. Wicked Muse Threads is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout. This does not affect any rights you may have under applicable consumer protection laws.

Order problems

If your order arrives damaged, defective, or incorrect, please contact us through our Contact Us page within 30 days of delivery and include your order number and photos of the issue.

Questions about your order? Contact us through our Contact Us page and we’ll be happy to help.